PRICES AND PAYMENT
Each item is stated with price including VAT. In the shopping cart you can see the total price including all fees, VAT, and shipping.
SHIPPING
The shipping cost is based on the size and weight of the order.
DELIVERY TIMES
Delivery times for orders in Sweden are 3-10 weekdays, depending on stock status. For orders outside of Sweden, the delivery time is 7-20 days.
Longer delivery times than stated may occur during periods when we have a high load due to high order intake, stock closing, delays from the manufacturer, etc.
CUSTOMER INFORMATION
To shop with us, you must enter information in all fields that are mandatory when registering the customer. If we do not have your e-mail address, we can not send any order confirmation and we can not notify you of known delivery delays or if any part of your order can not be delivered.
The personal information you provide to us is used for order processing, invoicing, information, marketing, and other purposes that aim to make our service work as well as possible. The information is not passed on to any third party.
TERMS AND CONDITIONS
For private consumers, the Consumer Purchase Act and the Distance Contracts Act apply. You can read more about your rights as a consumer at the Swedish Consumer Agency.
FEE FOR UNRELEASED PACKAGES
In the case of unredeemed packages, we charge a fee of SEK 395 (incl. VAT) to cover the fees that arise in connection with the package being returned to us.
TRANSPORT DAMAGED GOODS
If an item is damaged during transport, the damage must be reported immediately to the forwarder (Posten or DHL).
You also contact us for a complaint as we are responsible for the deliveries arriving in good condition.
COMPLAINTS TERMS
To complain about a faulty or defective item, please contact us immediately. We will send you a new item at no extra shipping cost, provided the item is available. If we cannot replace you with a new item, we will make a refund to you when we have received the defective item in return. For the return of defective goods, we send a consignment note with paid postage.
In the event of a complaint, the customer must contact Svea Redskap AB and, in order to simplify the handling of the complaint, state the order number and reason for the complaint.
RIGHT OF WITHDRAWAL & RETURNS
Private consumers have, according to the Distance Contracts Act, the right to cancel the purchase within 14 days. The right of withdrawal applies when the product and packaging are returned in an unchanged condition. The product must not be used. To, as a private consumer, use the right of withdrawal, you must contact Svea Redskap AB. Return shipping is paid for by the consumer. A refund will be made as soon as we have received the item back and the return is approved (refund will be made within 30 days).
Postal address:
Svea Redskap AB
Hemåla 5
740 12 Knutby
Sweden
FORCE MAJEUR
Incidents outside Svea Redskap AB's control, which could not reasonably have been foreseen, shall be attributed to force majeure, which means that Svea Redskap AB is released from its obligations to fulfill concluded agreements.
OTHER
Svea Redskap AB reserves the right to change all information without prior notice. In the event of a final sale or if an item for sale has expired, Svea Redskap AB has the right to cancel the purchase and repay any amounts paid in advance.